Colonists and Patients July 4th is for celebrating America’s independence from England. We picnic, enjoy fireworks, and watch parades…its great fun. The Revolutionary war was anything but fun. It was gut-wrenching marches in stifling heat or blowing snow often with only rags tied on the soldiers’ feet because the boots were worn through. It was unthinkable that a people as varied in interests, wealth, and skills could come together for their desire to be free and beat the most powerful army in the world, but they did. Then the real work began, creating a government that would work and live … [Read more...]
Engaging Patients: Back to the Future
One thing is clear in the chorus of words about patient care today, there is no consensus on a definition for patient engagement. I suggest we are missing something very important because we have a historical precedent for patient involvement in their care that led to positive change. In fact it was patients who became a very powerful force for change because they read, they attended classes and they understood they should be partners in the way they received care. They were engaged. In the 1970s, childbirth education surfaced to help women learn about the normal processes of labor and … [Read more...]
3 Simple Measures to Reduce Medication Errors
In the last post I asked if “engaged patients” was a buzz-word or a reality given the differing ways people interpret the term engaged. If we believe that “engaging patients” means to actively listen to understand the patient’s needs, we are on a path to partnership with patients and families. Active listening opens the door to meaningful two-way communication. The added bonus of tuning-in for a couple of minutes is that patients sense a higher level of interest from the nurse and doctor. And this is your direct connection to managing HACAPS. HACAPS will never be a true measure of clinical … [Read more...]