Like you, experienced clinician and author, Lisa Sams understands the demand to manage care for hospital patients has never been higher. There is not enough quality time to offer your patients. Yet the pace is not slowing and the requirements for measurements of care increase with patient perception, which is now a key factor in hospital reimbursement.
So what is the critical measure of our time with patients? Is it “patient engagement” or “satisfaction”? Do these terms have a clearly understood meaning that allows measurement accuracy?
Lisa has been a guide, a coach, and sometimes the lightening rod to jump-start a key initiative. With over three decades as an advanced practice nurse in clinical, academic and research settings Lisa’s is no stranger to navigating change. In fact, she relishes change when it means the outcome will lead to a greater opportunity for the patient-clinician relationship to evolve beyond “usual care”.
Lisa often refers to clinical teams who undertake change as “pathfinders”.
Clinicians are the soul within the hospital, and their relationship with patients is the heart of healthcare. Lisa likes to bring these stories forward in her group discussions for they add to the richness of the topic she is addressing, such as “what is patient engagement?”.
Twenty three moves in 29 years as a military wife may be the chief reason Lisa developed a first-hand understanding of change…in theory and real-life. Helping a tertiary obstetrical service adopt patient centered care, coaching interdisciplinary team development, coordinating care for high risk pregnant women, managing research protocols and directing practice services for a national association have added to this tapestry of managing change.
Lisa’s energy, experience and passion for enriching opportunities in the clinician-patient relationship bring clarity to the path your organization is pursuing for improved patient perception of their care.