The words, “patient engagement” and “patient safety” seem like common sense in healthcare. However, if you are a professional caring for patients today you can certainly identify with Eliza Doolittle’s lament in My Fair Lady. “Words, words, words! I’m so sick of words I get words all day through First from him, now from you Is that all you blighters can do?” Patients and families are equally peppered with these terms on information sheets, brochures, videos and media reports. The latter are often headlines that depict a collapse in patient safety where someone suffers or dies as … [Read more...]