October means fall leaves, Halloween goblins…and a new “spook” if your local hospital is one that will receive less money from the government. This new Halloween treat will last for a full year however, not just one night. The new healthcare law requires CMS to monitor quality and safety in hospitals and to rank order their results. The legal mandate is to deny payment to hospitals that fall in the bottom quarter of this list. They are designated worst performing and will lose money as a result. A New Beginning or a Cliff? The law has mandated pay for performance based on three categories: … [Read more...]
HCAHPS… Not Like Amazon!
You understand the limitations of the HCAHPS survey if you work in a hospital today. Whether a busy clinician or clinical leader, you will appreciate having access to a new study about the limitation of quantitative measures alone in analysis of patients’ experience with their hospital care. Two take-a-ways from this study Patient comments enhanced the numerical results of the survey Patients who provided negative comments gave significantly lower numerical scores The Journal of Healthcare Management recent article gives credibility to the importance of qualitative feedback from … [Read more...]