You understand the limitations of the HCAHPS survey if you work in a hospital today. Whether a busy clinician or clinical leader, you will appreciate having access to a new study about the limitation of quantitative measures alone in analysis of patients’ experience with their hospital care. Two take-a-ways from this study Patient comments enhanced the numerical results of the survey Patients who provided negative comments gave significantly lower numerical scores The Journal of Healthcare Management recent article gives credibility to the importance of qualitative feedback from … [Read more...]